Shipping Information

Welcome to Gaytan Mosaic & Tile Co.! We specialize in handcrafted mosaic and tile art and ship our products worldwide to help you create stunning spaces. Please review our policy to understand how we handle shipping for our global community of designers, architects, and homeowners.

Services and Scope

We are dedicated to serving customers everywhere by providing reliable international shipping for all our mosaic and tile collections.

Geographic Scope: We ship to most countries worldwide.
Currency: All transactions, including shipping costs, are processed in US Dollars (USD).

Processing Time

Standard Orders: Most in-stock orders are processed and prepared for shipment within 3-5 business days. Orders placed after 1:00 PM PST will be processed on the next business day.

Custom & Special Orders: Made-to-order mosaics and large volume orders may require additional processing and production time, which will be confirmed at the time of order.

Shipping Methods and Delivery Times

Standard International Shipping: Typically arrives within 10-20 business days after processing.
Expedited Shipping: Faster delivery options are available for most products and can be selected at checkout.

Shipping Costs

Shipping costs are calculated based on product size, weight, fragility, and the destination country. The final shipping charge will be displayed clearly at checkout before you complete your purchase.

Address Accuracy

Please ensure your shipping address is complete and accurate, including a valid phone number. Gaytan Mosaic & Tile Co. is not responsible for delays, failed deliveries, or additional costs resulting from an incorrect or incomplete address provided by the customer.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number and a link to monitor your shipment’s progress.

Customs and Import Fees

International customers are responsible for all customs fees, import duties, and taxes imposed by their destination country. These charges are not included in the product or shipping cost and are the responsibility of the recipient.

Order Modifications

Please contact our customer support team immediately at support@gaytanmosaic-tile.com if you need to modify or cancel your order. We cannot guarantee changes can be made once an order has entered the fulfillment process.

Contact Us

If you have any questions about shipping your order, please contact our team.
Email: support@gaytanmosaic-tile.com